Welcome to our FAQ page, where we aim to address your questions and provide clear, helpful information about our services and policies. We understand that you might have immediate questions, so we’ve compiled a list of the most common inquiries we receive, along with straightforward answers. If you can’t find the information you’re looking for here, please don’t hesitate to reach out to us directly through our contact page. We’re here to ensure your experience with us is as smooth and enjoyable as possible.
Please select the topic you have a question about to see all questions.
Bookings
What is the cancellation policy?
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How can I check availability and book Casa-Moooi?
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Are pets allowed at Casa-Moooi?
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What amenities are included with my stay?
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Can I host events or gatherings at Casa-Moooi?
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What activities are available in the surrounding area?
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Is there a minimum stay requirement?
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How do I get to Casa-Moooi from the nearest airport/train station?
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What is the check-in/check-out process?
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Are there any additional fees not included in the booking price?
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Contact
How can I contact you directly?
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Can I provide feedback on my experience?
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How long will it take to receive a response after I submit my query?
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What languages do you support for communication?
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Do you have an emergency contact number?
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Can I contact you via social media for inquiries?
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What’s the best way to reach you for urgent inquiries?
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